Return and exchange instructions

RETURN AND EXCHANGE INSTRUCTIONS:
**As a Customer, you should understand that it is your responsibility to check local import laws and local tax regulations before purchasing this product/item. **
Our company's service attitude is professional and cautious, and we repeatedly review orders before sending out to ensure that the products are of good quality. Please verify the product as soon as possible after receiving it. If the product complies with our "Return and Exchange Policy", we will make relevant arrangements for you. Otherwise, under normal circumstances, we will not accept any request for exchange or order cancellation.

The return and exchange policy does not cover any items that have been abused, altered, misused or damaged by accident or intentional abuse. As the buyer, you understand that these products are moderately durable items, but they are not indestructible. If these products/items are handled improperly or roughly, the product will be damaged. As a buyer, you understand this and the return policy does not cover such situations.

When customers choose to pick up their items from EAG store and leave the premises, it signifies that they have inspected and accepted the product without any issues. By purchasing the item, they acknowledge that it is in satisfactory condition. Therefore, we cannot accept returns or exchanges once the customer has left the store with the product.

Any damages or modifications to the product that occur after the customer leaves the store are considered to be caused by human intervention and are beyond our control. This includes intentional dismantling, alterations, or any damage inflicted by the customer or any third party. We cannot be held responsible for such damages once the product has left our store.

The only circumstances in which we accept returns or exchanges are if the product itself has a pre-existing issue or defect that is not related to human intervention. This includes manufacturing defects, malfunctioning components, or any other problems that are not caused by the customer.

It is important for customers to understand and acknowledge these points before completing a local pick-up transaction. By proceeding with the pick-up process and leaving the store with the product, customers affirm their agreement to these terms regarding the no return policy.
*EAG Airsoft retains the right to decide in the end on any disagreements and any requests for returns.
 

RETURN AND EXCHANGE PROCEDURES:
* To safeguard your rights and interests, please keep a record of the entire procedure upon receiving the items. The entire video file will be the foundation if there are any issues with the product, damage from crushing during transit, etc. (the entire video will be captured starting from the unopened state of the delivery box). 
 
* The video must clearly capture the (unopened state), (unpacking process), (object body), (product details), etc.
 
* "Original clear unboxing video" must be clearly visible throughout the video. Videos with evident editing marks or those that are fast-forwarded won't be allowed.
 
* Returning items must be in their original condition, which is the same as when they were delivered. Additionally, the product body, accessories, packing, guarantee, cartons, gifts, add-on items, and any associated documentation should all be kept in their original packaging. Everything needs to be in good condition and complete—there can't be any missing pieces, omissions, blemishes, damage, or dirt. When opening, please be cautious.
 
* If you have any concerns about the product, please contact EAG Airsoft customer service staff with [ Full video file] via email : info@ectechgear.com or Whatsapp within 3 days from the day (inclusive) of receipt, late application will not be accepted.
 
* Product exchanges must be completed within 7 days from the date of receipt of the goods, including holidays. After 7 days, no return, refund, or exchange service will be provided.
 
* Any applicable taxes and the cost of return shipment must be covered by the buyer.
 


CONDITIONS UNDER WHICH PRODUCT EXCHANGES, REFUNDS, OR RETURNS ARE ACCEPTED:
*EAG Airsoft retains the right to decide any disagreement in the end.*

1. Applications submitted within the 7-day return period after receipt;
2. The items are defective, damage not caused by man or have quality problems;
3. The product delivered is different from the product ordered;
4. The product delivered clearly did not match the description on the website.
5. The item is unused and in the condition in which it was sold, together with all of the parts and accessories supplied came with the item, including instructions, certificates, labels, tags, consumables, bags, and boxes;
6. The ordered item is out of stock.

CONDITIONS UNDER WHICH PRODUCT EXCHANGES, REFUNDS, OR RETURNS ARE NOT ACCEPTED:
*EAG Airsoft retains the right to decide any disagreement in the end.*

1. Requests made after the 7-day return period;
2. The items have been used or have lost parts and accessories, including instructions, certificates, labels, markings, consumables, bags, and boxes;
3. The products are partial, dented, damaged, or not in their original packaging;
4. Did not notify us via email : info@ectechgear.com / Whatsapp before returning or exchanging the product;
5. Due to personal factors such as product size, design or color incompatibility;
6. Product size errors due to different measurement methods;
7. Purchase of inappropriate products due to personal reasons;
8. The store has listed discounted products or special offers or on sale that are not returnable or exchangeable;
9. Gifts (gifts are not returnable or exchangeable under any circumstances);
10. The product sustains damage from human error or suffers significant harm during client transportation;
11. There is a reasonable deviation between the picture and the actual object (color difference caused by light, display or shooting, etc.);
12. Other unreasonable return and exchange applications.
 

PLEASE CONFIRM BEFORE BUYING AS THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED UNLESS THEY ARE DEFECTIVE:
1. Unpacked personal hygiene products: such as masks
2. Consumable products: such as BBs, gas, lubricating oil, and anti-fog spray
3. Customized/customized products
4. Digital content that isn't delivered on a physical medium, like gift cards and Downloadable software products.
 


HOW TO PROCEED WHEN THERE IS A RETURN AND EXCHANGE PERIOD:
1. Please contact us by email : info@ectechgear.com or Whatsapp within 7 days of receipt (inclusive of the day of receipt ) if the customer's merchandise is eligible for a return or exchange. so that we can provide our clients with the appropriate arrangements.

2. Please include the following details for arrangements when submitting your application:
    * Order number and receipt
    * Product name, photo, and complete video file after receipt
    * Reasons for returns and exchanges
    * Indicate whether you want a refund or exchange

3. We will review the application after we receive it, taking into account the information you have supplied. We will send the applicant a confirmation email if their application is approved.