EAGAIRSOFT COMMUNITY – EAG AIRSOFT

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Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Returns & Exchanges (Refund Policy)

• Unopened, brand-new items: Returns or exchanges may be requested within [7 / 14] days of receipt (original packaging and receipt must be kept).

• Opened, used, made-to-order/customized, final-sale promotional items, hygiene products, and certain electronic parts: No returns or exchanges (this will be stated on the product page).

• Damaged on arrival or missing parts: Please contact us with photos / video within 48 hours of receipt. We will arrange an exchange or refund.

• Return shipping cost: [Paid by customer / Paid by us (depending on the reason)]

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

FAQ

Hong Kong Regulations & Safety Notes

• Under Hong Kong law, the power of a BB gun must not exceed 2.0 joules. Do not modify it beyond the legal limit.

• For lawful sporting / training / collection use only. Please follow field rules and laws applicable to public places.

• Please confirm age and venue requirements before purchase. If you have any questions, feel free to WhatsApp us.

• (This is not legal advice. For formal compliance guidance, please consult a qualified professional separately.)

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Shipping & Pickup

Hong Kong (Local)

• Pickup: Free. After you place an order, we will WhatsApp you when it is ready for collection. Please bring the order name / phone number.

• Delivery: Hong Kong (Kowloon / New Territories / Outlying Islands)

  - Processing time: generally 1–3 working days

  - Shipping fee: calculated by weight

  - Shipping method: SF Express / SF pickup point / local courier

• Large items, long rifles, or special products may require special shipping arrangements or pickup only. Please contact us before ordering.

Overseas Orders

Customers must confirm the destination’s import and tax requirements themselves. Airsoft-related products may be subject to export/import restrictions. We reserve the right to refuse or cancel non-compliant orders. Shipping fees are calculated by weight, volume, and destination and shown at checkout.

Incorrect Address

Please verify your delivery details. Extra costs arising from reshipment or loss due to an incorrect address will be borne by the customer and may not be refundable.

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